Welcome to FiscalHub ("we," "our," or "us"). By accessing or using our fiscalization software, API, website, and related services (collectively, the "Service"), you ("User," "Client," or "you") agree to be bound by these Terms of Service ("Terms").
FiscalHub is a compliance tool designed to facilitate the recording and transmission of fiscal data to the Zimbabwe Revenue Authority (ZIMRA) via the Fiscalisation Data Management System (FDMS).
If you do not agree to these Terms, you must not use the Service.
1. Definitions
- "Account" means the registered account through which you access the Service.
- "Authorized User" means any individual (employee, agent, or contractor) authorized by you to use the Service.
- "Fiscal Data" means the financial transaction data, including invoices, credit notes, and debit notes, generated by you for transmission to ZIMRA.
- "ZIMRA FDMS" means the Zimbabwe Revenue Authority's Fiscalisation Data Management System to which our Service interfaces.
2. Scope of Service & ZIMRA Compliance
2.1. Fiscalization Facilitator: FiscalHub acts solely as a technical intermediary (Virtual Fiscal Solution) to assist you in complying with ZIMRA fiscalization regulations. We provide the software interface to format, sign, and transmit your data to the ZIMRA FDMS.
2.2. Not a Tax Advisor: FiscalHub is a software provider, not a tax advisory firm or accountant. Use of the Service does not constitute tax advice. You are solely responsible for ensuring your tax settings (VAT rates, currency types, and tax codes) are correct and compliant with current Zimbabwean tax laws.
2.3. ZIMRA Dependencies: The Service relies on the availability and functionality of ZIMRA’s external systems (FDMS). We do not guarantee that ZIMRA’s systems will be error-free or available 100% of the time. FiscalHub is not liable for transmission failures caused by ZIMRA system outages.
3. User Obligations
You agree to:
- Accuracy: Ensure that all Fiscal Data (prices, quantities, VAT numbers, currency) entered into FiscalHub is accurate and truthful.
- Credentials: Keep your ZIMRA device credentials (authentication keys/tokens) secure.
- Hardware: Ensure you have a stable internet connection required for real-time transmission of fiscal data.
- Compliance: Maintain your status as a registered VAT operator (if applicable) and comply with all ZIMRA public notices regarding fiscalization.
4. Fees and Payment
4.1. Subscription: The Service is billed on an annual basis. You agree to pay the fees as published on our pricing page or as agreed in your specific service order.
4.2. Non-Payment: Failure to pay subscription fees may result in the immediate suspension of your Account. Suspension may prevent you from fiscalizing invoices, which could lead to ZIMRA penalties. We accept no liability for non-compliance resulting from account suspension due to non-payment.
4.3. Refunds: All fees paid are non-refundable unless explicitly stated otherwise.
5. Data Privacy and Security
5.1. Data Processing: We process your data in accordance with our Privacy Policy. By using the Service, you consent to the transmission of your financial data to ZIMRA as required by law.
5.2. Security: We employ industry-standard encryption and security measures to protect your data. However, no method of transmission over the Internet is 100% secure.
5.3. Data Retention: While we may store transaction logs for a specific period, FiscalHub is not a replacement for your statutory record-keeping obligations. You must maintain your own backups of fiscal invoices for the statutory period (currently 6 years in Zimbabwe).
6. Intellectual Property
All rights, title, and interest in the FiscalHub platform, including source code, APIs, documentation, and logos, remain the exclusive property of FiscalHub. You are granted a limited, non-exclusive, non-transferable license to use the Service for your internal business operations.
7. Limitation of Liability
7.1. Disclaimer of Warranties: THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE." WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.
7.2. Exclusion of Damages: TO THE MAXIMUM EXTENT PERMITTED BY LAW, FISCALHUB SHALL NOT BE LIABLE FOR:
- ANY INDIRECT, INCIDENTAL, OR CONSEQUENTIAL DAMAGES.
- ANY TAX PENALTIES, FINES, OR INTEREST LEVIED BY ZIMRA.
- LOSS OF DATA OR BUSINESS INTERRUPTION RESULTING FROM USE OF THE SERVICE.
7.3. Liability Cap: OUR TOTAL LIABILITY ARISING OUT OF OR RELATED TO THIS AGREEMENT SHALL NOT EXCEED THE AMOUNT PAID BY YOU FOR THE SERVICE IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM.
8. Indemnification
You agree to indemnify and hold harmless FiscalHub, its officers, and employees from any claims, damages, or expenses (including legal fees) arising from your violation of these Terms, inaccurate tax data submitted by you, or failure to comply with ZIMRA regulations.
9. Termination
9.1. By You: You may cancel your subscription at any time via your account settings.
9.2. By Us: We may terminate or suspend your access immediately, without prior notice, if you breach these Terms or if required by legal authorities (e.g., ZIMRA directive).
10. Governing Law
These Terms shall be governed by and construed in accordance with the laws of Zimbabwe. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts located in Zimbabwe.
Questions about our terms? Contact Legal Support